Equinox Software Careers
Support Specialist Position, Equinox Software 05/15/2012
Equinox Software, a growing and dynamic software development and support company based in Duluth, Georgia, is seeking a talented and dedicated Support Specialist. This position is responsible for providing technical support to our customers for several open source systems for libraries, including Koha aand Evergreen.
We are looking for the following qualities in a candidate:
The ability to communicate effectively both orally and in writing.
The ability and desire to dig deep to solve technical problems while keeping the customer's ultimate goal always in mind.
Ability to work well in a team environment.
Strong customer service focus.
A continual desire not to just do the job, but to also figure out how to do it better.
The following skills and knowledge are essential for success in this position:
Two years of experience using the Linux command line.
One year of experience using SQL to query relational databases.
Familiarity with at least one scripting language such as Perl and Python is preferred.
Familiarity with core web technologies such as HTML, JavaScript and CSS is preferred.
Familiarity with library practices is preferred.
Experience operating or managing an integrated library system, particularly Koha and/or Evergreen, is preferred.
A MLS or equivalent degree is preferred.
Summary of essential job functions:
Providing excellent technical support to Equinox customers with other team members on the help desk. This includes helping troubleshoot problems, assist customers with configuration changes, and helping to advise our customers on how to make the best use of the software we support. Providing continual status updates to internal and external customers via our ticket system.
Assisting Equinox's Operations Team with light system administration tasks such as log analysis.
Equinox offers a strong benefits package including family health, dental, and vision insurance, fully paid for by the company. We also offer a 401k plan with matching contributions. Salary starts at $40,000 a year but is negotiable and commensurate with experience. This position is based on Duluth, Georgia.
Please send your resume, 3 professional references, and salary requirements to careers@esilibrary.com
About Equinox
Equinox Software is a growing team of skilled professionals who provide comprehensive support and services for open source solutions for public, special, and academic libraries worldwide. Equinox offers consultation, software development, comprehensive support and training, migration and data services.
Library Data Specialist 2/6/2012
Equinox Software, a growing and dynamic software development and support company based in Duluth, Georgia, is seeking a talented and dedicated Library Data Specialist. This position is responsible for extracting, translating, munging, and loading library data as well as helping our customers configure their Koha and Evergreen systems.
We are looking for the following qualities in a candidate:
* Familiarity with library operations and practices, particularly technical services and library systems administration
* Experience with library data formats, including ISO 2709
* Experience operating or managing an integrated library system is strongly preferred
* Experience with Evergreen and/or Koha is preferred
* High comfort level with Linux, a shell prompt, scripting, SQL, and programming
* The ability to communicate effectively both orally and in writing
* Strong customer service focus
* Ability to work well in a team environment with minimum direction
Summary of essential job functions:
* Performing analysis of legacy data and helping to advise customers on the best way to migrate and manipulate their data to a new ILS.
* Performing data extracts, data translation, and data cleanup as part of larger projects to implement a new ILS and assist with policy configuration.
* Performing special data change and data cleanup projects.
* Providing excellent technical support to Equinox customers
The ideal candidate is prepared not only to help our customers migrate to a new ILS, but to also help create and maintain the tools to make this process as efficient and painless for our customers as possible. A MLS or equivalent is helpful, but not required.
Equinox offers a strong benefits package including family health, dental, and vision insurance, fully paid for by the company. We also offer a 401k plan with matching contributions. Salary starts at $40,000 a year but is negotiable and commensurate with experience.
Please send your resume, 3 professional references, and salary requirements to careers@esilibrary.com
About Equinox
Equinox Software is a growing team of skilled professionals who provide comprehensive support and services for open source solutions for public, special, and academic libraries worldwide. Equinox offers consultation, software development, comprehensive support and training, migration and data services.